If you are unable to receive USPS deliveries at your street address, we recommend a PO Box address for standard shipping. Should I ship to my PO Box or my street address?.Expedited shipping options are not available for large/heavy items or orders that receive a quantity discount, and the value of these items will not be applied towards free 1-2 Business Day shipping. Restrictions apply to select large/heavy items, and orders bound for Alaska, Hawaii, U.S. Most orders over $49 are eligible for free Standard 2-6 Business Day shipping, or free 1-2 Business Day shipping for orders over $99. Please allow for weekends, holidays and/or inclement weather delays when calculating your ship time, and remember that the day your order is shipped does not factor into the time in transit. Some large/heavy or custom items may ship directly from the manufacturer and require additional time for delivery. Customers who select standard shipping receive their orders in 6 business days or less, depending upon your proximity to our location. We ship most orders from our warehouse in Ohio. Unfortunately, tracking information is not available for APO/FPO shipments. ![]() Please allow up to 8 weeks for delivery after you place your order. During peak seasons and holidays it may take longer. Due to processing requirements, APO/FPO shipments are typically handed over to USPS within 3-4 business days of placing your order. is proud to supply members of our Armed Forces around the globe. For International Customers, click here.įor more information about our international Shipping, click here. If you are a Canadian customer, please visit swimoutlet.ca to view items approved for shipping to Canada. We are currently shipping orders within the United States, U.S. Weekends and holidays are not counted as business days. An order with 1-2 Day shipping that is assigned a tracking number on Monday should arrive by Wednesday, the second business day. If your package ships on Friday, Monday will be the first day of transit, and so on. For example, if your package ships on Monday, Tuesday will be the first day of transit. To calculate your delivery time, start from the business day after your ship date. Please check the item description on the product page for specific information on its shipping time certain large/heavy and custom items cannot be expedited. Orders placed after 6:00 PM EST will ship the following business day. Orders received by 6:00 PM EST Monday - Friday, are typically shipped the same day. What are your shipping options and fees?Ĭlick here to see our shipping options and fees.Information on our direct from manufacturer policies. Please contact customer service for more details. You will be notified via email as soon as possible if this occurs. To ensure that you receive your order in a timely fashion, we may cancel any backordered items from your order and refund you fully for those items. If they are missing, please contact customer service and we will investigate.Ī backorder occurs when an item has recently and unexpectedly run out of stock. ![]() ![]() Please check the item description on our website for an account of any special parts or pamphlets which should be included with your item. ![]() If all of your items shipped from our warehouse and what you have received does not match your packing list, please contact our customer service center so that we may assist you. Some large/heavy items may also ship separately, please check your order confirmation to confirm if your order will be arriving in multiple shipments. If you have ordered an item which ships from another location (custom items and deck equipment are two common examples) it will be shipped separately. If your packages show a status of "Delivered" or if the delivery window has passed and you do not have the package at your shipping address, please contact customer service for assistance. If a Tracking Number is displayed, you may click the "Track your package" link to view shipment details. Then click "Review orders / track packages" and view the order. Once there, click the "Review orders / track packages" link to view the status and track your orders swiftly and easily!Ĭlick the "My Account" link located at the top of the page. You can also track the status of your order by clicking the "My Account" link located at the top of every page of our site. When your order ships, a shipping confirmation email will be sent to you with instructions on how to track your package.
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